Frequently Asked Questions
Q: What are the duties of the Board of Directors vs Management Company?
A: In a simple statement, the Board of Directors oversees your Associations By-Laws, Financials, Rules and Regulations and monitors building and landscaping conditions. The Management company enforces the Rules and Regulations, pays Association bills, handles emergencies, and maintenance issues. The management company DOES NOT raise condominium fees. That is something that is voted during association meetings (why you should be active and go to meetings if you are a home or unit owner.)
Q. Where do I mail in my payment?
A. PINC Management, PO Box 696, Watertown, CT 06795
Q: When is my payment due?
A: All payments are due by the first of each month and consider late by the 10th. Meaning if we have not received your check by the 10th you will receive a late fee. If you know you are going to be late and would like to avoid a late fee you would need to communicate that to use via email. Any check that is mailed after the 15th might not get posted and deposited until the following month.
Q: Can we drop off payments to you?
A: No. We do not accept walk-ins. All payments should be made by using your online payment portal or by mailing in your check. You can always go to the Watertown Post Office to drop off your envelope.
Q. Do you accept credit card payments?
A. Yes and No. Most Associations have voted to have an online payment system. Some of the smaller Associations cannot fit the cost of that into their budget. If your Association doesn't have an online payment system and looking to make a credit card payment we can provide that service but please note there is a 3.9% charge for each transaction.
Q: What are your business hours?
A: Monday through Friday 9:00 am to 3:00 pm. We follow the CT state holidays for school closings.
Q: Do you answer your phones?
A: We hear this a lot about other management companies. Yes, we do answer the phone however, please note that there are times we are on the other line helping others. We highly recommend that you email us directly instead. Why? So that we can have documentation of the conversation. You can text us as well.
Q. Can I reach you after hours?
A. We have a 24/7 Maintenance Emergency Line (answered by Clive Saunders) to handle maintenance emergencies ONLY. 203-841-7841.
Q. How much is a resale packet?
A. The cost is $135.00 for a 10 day turn-around. We can provide express mailing however the cost is a bit more.
Q. How can I order a resale packet?
A. Go to our forms page and complete the Resale Request Form.
Q. How much is a condo questionnaire?
A. The cost is $75.00
Q. How can I order a condo questionnaire?
A. Generally, you will receive the condo questionnaire from your real estate provider, bank, or mortgage provider. Email the questionnaire over to us and once we receive payment we will email it over to you.
Q. How do I get a Certificate of Insurance that my mortgage company requested.
A. Go to our forms page and complete the Certificate of Insurance Form.
Q. How do I submit a work order request?
A. Go to our forms page and complete the word order request.
Q. Can I request payment slips and/or PINC return address labels?
A. Yes, but at the resident's cost. Associations do not cover these cost. We can provide 12 months of payment slips, stamped, addressed return envelops bundles. If you are interested please go to our forms page and compete the request.
Q. How does a contractor get included for future bids?
A. Complete the Contractor Bid Sheet on our forms page. Once we receive we will add you to the list.
Q. How do I know the rules of my condo Association?
A. When you purchased your unit you were given a Resale Packet that provides the details of the Rules and Regulations to your Association. Most condo Associations have similar rules which you can read here.
A: In a simple statement, the Board of Directors oversees your Associations By-Laws, Financials, Rules and Regulations and monitors building and landscaping conditions. The Management company enforces the Rules and Regulations, pays Association bills, handles emergencies, and maintenance issues. The management company DOES NOT raise condominium fees. That is something that is voted during association meetings (why you should be active and go to meetings if you are a home or unit owner.)
Q. Where do I mail in my payment?
A. PINC Management, PO Box 696, Watertown, CT 06795
Q: When is my payment due?
A: All payments are due by the first of each month and consider late by the 10th. Meaning if we have not received your check by the 10th you will receive a late fee. If you know you are going to be late and would like to avoid a late fee you would need to communicate that to use via email. Any check that is mailed after the 15th might not get posted and deposited until the following month.
Q: Can we drop off payments to you?
A: No. We do not accept walk-ins. All payments should be made by using your online payment portal or by mailing in your check. You can always go to the Watertown Post Office to drop off your envelope.
Q. Do you accept credit card payments?
A. Yes and No. Most Associations have voted to have an online payment system. Some of the smaller Associations cannot fit the cost of that into their budget. If your Association doesn't have an online payment system and looking to make a credit card payment we can provide that service but please note there is a 3.9% charge for each transaction.
Q: What are your business hours?
A: Monday through Friday 9:00 am to 3:00 pm. We follow the CT state holidays for school closings.
Q: Do you answer your phones?
A: We hear this a lot about other management companies. Yes, we do answer the phone however, please note that there are times we are on the other line helping others. We highly recommend that you email us directly instead. Why? So that we can have documentation of the conversation. You can text us as well.
Q. Can I reach you after hours?
A. We have a 24/7 Maintenance Emergency Line (answered by Clive Saunders) to handle maintenance emergencies ONLY. 203-841-7841.
Q. How much is a resale packet?
A. The cost is $135.00 for a 10 day turn-around. We can provide express mailing however the cost is a bit more.
Q. How can I order a resale packet?
A. Go to our forms page and complete the Resale Request Form.
Q. How much is a condo questionnaire?
A. The cost is $75.00
Q. How can I order a condo questionnaire?
A. Generally, you will receive the condo questionnaire from your real estate provider, bank, or mortgage provider. Email the questionnaire over to us and once we receive payment we will email it over to you.
Q. How do I get a Certificate of Insurance that my mortgage company requested.
A. Go to our forms page and complete the Certificate of Insurance Form.
Q. How do I submit a work order request?
A. Go to our forms page and complete the word order request.
Q. Can I request payment slips and/or PINC return address labels?
A. Yes, but at the resident's cost. Associations do not cover these cost. We can provide 12 months of payment slips, stamped, addressed return envelops bundles. If you are interested please go to our forms page and compete the request.
Q. How does a contractor get included for future bids?
A. Complete the Contractor Bid Sheet on our forms page. Once we receive we will add you to the list.
Q. How do I know the rules of my condo Association?
A. When you purchased your unit you were given a Resale Packet that provides the details of the Rules and Regulations to your Association. Most condo Associations have similar rules which you can read here.